It’s a pleasure and happy moment personally for me to be at the helm of affairs for a strategically placed important Controller office in the North-Eastern part of the country. The strategic value of the command can be gauged by the fact that it is sharing international borders with Bhutan, China, Myanmar and Bangladesh. Hence, the necessity and presence of troops to protect geographical boundaries is obvious. Where troops look after their administrative jobs themselves, their audit and accounting requirements are being taken care of by this organization which is by no means an easy task. The job is done through various sub-offices which are spread over in 54 locations all over the North-Eastern region covering seven states. Quite a few of our field offices are in such locations where both the geographical and climatic conditions are challenging, but in such locations too duties are being performed by the dedicated lots of our officers and staff to the satisfaction of all concerned.      

 For quite a few years the Department is trying to cope up with the problem of dwindling staff position by depending more on computerization in such sphere of activities where it was not there and it is showing results by means of appreciation from Ministry and Service Headquarters. Pay and Allowances of “Personnel Below Officers Ranks” (PBORs) is our priority sector. The fulfillment of the aspirations of PBORs to have their monthly salaries credited in their individual bank accounts and receipt of monthly Pay Slips in place of QSAs are few such steps already taken. It has also done away with cumbersome process of adjustments of advances paid to the finality. The efforts to have an online pay accounts system under the Project “Dolphin” is also made available to the PBORs pertaining to both the PAOs of this organization already. In addition, Dynamic Websites are being hosted for both the PAOs to provide information about the activities going on at the PAOs. The websites will contain the salary details of the PBORs where from they can download their required information using their login-password easily. Provision to lodge complaint to redress grievance, if any has also being provided in the website and the same will be monitored at the appropriate level to finality. Projects viz, “Nidhi” (for NONDAD GPF) and “AAO BSO” has already been implemented in the sub-offices under this organization. Some of the other Projects viz,”Subigya” (for Pension Enquiry System), “Sankalan” (Master Note Book Online), “Viswak”(for AO GEs)  etc are in the critical stage of development and their implementation would start soon all over the country, including this command. Works for another Project for the “AAO DEO Offices” has already been undertaken at this end. Very recently we have installed a Kiosk Information System at our reception for the Services, which the representatives from the units / formations can use its touch screen to extract their requisite Funds and Bills information. This is working as a Single Window System for disseminating information so that they do not have to visit sections to collect information. Representatives of the Contractors/Vendors/Suppliers can also register there to log into their area to view the status of their claims through the said system. Dynamic contents of this office website are under development in consultation with NIC Guwahati and will be made available for the units/formations and Contractors/Vendors/Suppliers soon. In this login based information system, the users sitting in their offices can log into the specific area of the website of this organization viz through “Client Area” and can get an updated funds and bill information. In addition, a PC has been kept in the reception to provide information on the pensionary benefits under the “Project Subigya”, wherefrom PBORs can get required information about their pension. Progress of these projects will be posted in our website for knowledge of all concerned.

 All these are sincere efforts on our part to provide better, efficient services to our clients so that the motto “Service to the Services” is fulfilled in true letter and spirit.

 Let’s strengthen our hands (i) by continuing the same good works, (ii) implementing newer services that are in pipeline with dedication and (iii) with suggestions for improvement in any sector of our area of works which are always welcome.

With Best wishes,

                                                                      C. Zothankhuma
                                                                                          CONTROLLER